Last updated: 10 October 2026
Dhathri Gram Ayurvedic Medical Center (“we”, “us”) respects your privacy. This policy explains what personal information we collect through dhathrigram.ae and at our clinic, how we use it, and the choices you have.
Who we are
Dhathri Gram Ayurvedic Medical Center, Muhammed Abdullah Juma Al Qubaisi Building, Plot No. C189, Shabiya 12, Mussafah, Abu Dhabi, United Arab Emirates. Phone: 02 558 6608. Email: info@dhathrigram.ae.
Information we collect
- Information you give us – your name, phone number, email address and message when you fill in a contact or booking form, call us, email us or message us on WhatsApp.
- Health information – details about your health that you choose to share when booking, and the medical records created during consultations and treatment at the clinic.
- Insurance information – if you use insurance, the details needed to process your claim.
- Website usage data – pages visited, device and browser type, approximate location and similar information collected through cookies and analytics tools such as Google Analytics.
How we use your information
- To respond to your enquiries and manage appointments
- To provide consultations, treatment and follow-up care
- To process insurance claims and payments
- To meet our legal and regulatory obligations as a licensed healthcare facility
- To understand how our website is used and improve it
We do not sell your personal information.
Health information
Medical records are kept confidential, stored securely and accessed only by authorised clinic staff involved in your care, or where the law requires. We handle health information in line with the laws and Department of Health – Abu Dhabi requirements that apply to healthcare providers in the UAE.
Sharing your information
We share personal information only when necessary: with your insurance provider for claims you ask us to submit; with service providers who help us run our website, forms, messaging and IT systems under confidentiality obligations; and with authorities when required by law.
Cookies
Our website uses cookies that are needed for it to work, and analytics cookies that help us understand visits. You can block or delete cookies in your browser settings; some parts of the site may then not work as intended.
WhatsApp and third-party services
If you contact us through WhatsApp, Google Maps or social media, those services also process your information under their own privacy policies.
How long we keep information
Medical records are kept for the period required by UAE health regulations. Enquiry and marketing information is kept only as long as needed for the purpose it was collected for.
Your rights
You can ask to see, correct or update the personal information we hold about you, or ask us to stop sending you messages. Some medical records must be kept by law even if you ask us to delete them. To make a request, contact us using the details above.
Security
We use reasonable technical and organisational measures to protect your information. No website or system is completely secure, so please avoid sending sensitive medical details through website forms; you can share them with your doctor during your consultation instead.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact
For any privacy question, email info@dhathrigram.ae or call 02 558 6608.